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Mobile Ticketing

Mobile Ticketing

2017 US Open Digital Tickets are now Mobile.  
This means that you’ll use your smartphone to access and scan your ticket at the US Open gates to gain entry. 

There is no longer a need to find a printer to print your ticket before heading to the grounds.
Need to send tickets to a friend or colleague, or post them for resale?  No problem.  You can do it all from your computer or smartphone, anytime.

On your mobile device, access your tickets through the US Open App OR a mobile web browser.



From a mobile web browser, go to:  www.usopen.org/accountmanager if you’re a US Open full series or mini plan subscriber. 

If you’ve purchased individual tickets from Ticketmaster.com, login to your account, and follow the instructions there.

Get Your Mobile Tickets

Open the app slide the bottom navigation bar to the right to select TicketsTap Tickets, then tap ManageTap Manage Tickets and then login to your US Open or Ticketmaster AccountOnce logged in tap Manage tickets and your tickets for all applicable sessions will be displayed. Tap the session to open your mobile ticket(s)Swipe left or right to navigate your tickets. To enter the venue open the ticket screen and scan your ticket(s) at the gate

Transfer Your Tickets

From the US open app login to your US Open or Ticketmaster AccontSelect Manage My TicketsSelect the appropriate sessionsTo transfer one ticket, click on Transfer Tickets below the QR codeTo transfer multiple tickets click on Select in the upper right corner of your screen and select each ticket that you would like to transfer by click on the empty circle below the QR code. Then click on Transfer below the selected circleEnter your recipient's information (or fetch it from your contact's list) and click DoneClick on Complete Transfer You will receive an email that you have successfully transferred your tickets

Accept Transferred Tickets

Open the email that you received confirming that tickets have been transferred to youSelect Click here to accept tickets in the emailIf you already have a US Open account manager account you may simply log in. If you do not have an account: click on create account, enter your information and create a password, agree to the terms and conditions and click submitClick on accept offer at the bottom of the screen to claim your ticketsOn the confirmation page, click Next Event to return to the homepage

Sell Your Tickets

From the US Open App login to your US Open or Ticketmaster accountGo to the My Events page and click on the desired eventClick on the Tickets you wish to sellScroll to the bottom of the page and click on Sell TicketsCheck the box on the left hand side next to the ticket information and then click on Sell on the bottom right hand cornerYou might be prompted to confirm your email address if so click on the link you receive by emailSet a desired price to your ticket(s) and click ContinueEnter debit card information to receive the funds when your tickets are soldConfirm the credit card information from the card used to purchase the original ticketsReview all the information and click on List Tickets

FAQs

What is Mobile Entry?

Mobile Entry means your US Open ticket is accessed on your phone.  That means that you won’t need to print and remember to bring tickets to get into the grounds – no more worries about leaving your ticket at home or the office.  Mobile tickets enable you to manage, view, scan, transfer and sell your tickets with the device that’s always with you. Your phone is always in your pocket, your purse or your hand, and doesn’t require a printer or remembering to grab your tickets before you go.

I’m a full series subscriber.  Will I still receive paper tickets?

Yes.  All full series subscribers and suite holders will still receive paper tickets, unless they’ve opted to manage their tickets online instead.

I have printed full series tickets – can I still manage my tickets online?

Yes!  All of our Full Series Subscribers have the ability to manage their tickets through US Open Account Manager.  If you do choose to transfer or sell your tickets for a session, your original, printed ticket for that session will be deactivated.

What if I want to give tickets to friends/family/clients ahead of time?

If you are a full series subscriber, you may either deliver them hard stock tickets, or you may transfer their seats to them prior to the session by logging onto your account at US Open Account Manager.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. Mobile tickets must be presented within the app, the mobile website, or within your phone’s “wallet” at the US Open.  Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I lose connectivity / can’t connect to my account at the gates?

Since cellular connectivity may experience peaks at the US Open, we encourage you to download your tickets to your mobile device before heading to the US Open. If you have an iPhone, you can store your tickets in your Apple Wallet. If your tickets are on a mobile web browser, avoid clearing out your browser history until after the event.

Can I have multiple tickets on a single phone?

Yes. You will swipe through each ticket to scan upon entry with your party.  Alternatively, you can transfer each ticket to your attendees prior to entering the gates.

What if my entire party isn’t with me when I enter the gates at the US Open?

 You can transfer their ticket to them individually via ticket transfer.

Does the person I send the tickets to need an account?

Yes. They’ll need to sign into their Ticketmaster account, or they will create one in the acceptance process.

Can Full Series Subscribers transfer tickets after matches have started?

Yes. However, selling tickets is not allowed after play has begun.

Can I still use PDF tickets?

No, PDF tickets will no longer be accepted at the USTA Billie Jean King National Tennis Center.

What if my browser tells me “Cookies Required”?

Once the webpage is open, press the button with the two small boxes in the bottom right hand corner of your screen.  Then uncheck the “Private” button, and you will be able to access your tickets.

Can I also access my US Open tickets online?

Yes, using the US Open Account Manager, you can access your tickets online as you always have.

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