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Guests with Disabilities

Accessible Seating

The USTA Billie Jean King National Tennis Center (“Center”) is accessible. Accessible vertical access is provided via ramps and elevators, with escalators offering additional convenience for ambulatory guests. Wheelchair-accessible seating is provided off both the lower and upper concourses of Arthur Ashe Stadium, off the lower concourse of Louis Armstrong Stadium, off the lower and upper concourses of the Grandstand Stadium, off the concourse of Court 17 and at each of the field courts. All accessible seating is subject to availability. All seating in Arthur Ashe Stadium is reserved. Seating in Grandstand Stadium is both reserved (lower concourse) and available on a first-come, first-served basis (upper concourse). Seating in all other venues is available on a first-come, first-served basis. The US Open will accommodate disabled guests and up to three companions in designated accessible seating areas, subject to availability. Additional companions may be accommodated in nearby available seating. If you need assistance of any kind during the tournament call Client Services at 718-760-6363.

ATM Locations

Accessible ATMs are located throughout the site. Please see a Guest Services representative for directions to one or reference the US Open Site Map.

Access-a-Ride Information

The Drop-Off and Pick-Up Location for the NYC MTA’s Access-A-Ride Program at the US Open is located at the Bus Drop-Off/Pick-Up Location. Please refer to this map for the location.

Captioning

Captioning is provided in Arthur Ashe Stadium and the Grandstand Stadium, and at various other locations throughout the Center. Captioning in Arthur Ashe Stadium is provided on video boards located in the Northeast and Southwest corners of the Stadium. Captioning in the Grandstand Stadium is available on www.mobilecap.net (when prompted, enter your name and Event ID 2671, and then click “Join”. The program will start running automatically. Remember to log out after the event). If guests do not have their own mobile device/tablet in order to access this website, mobile devices may be obtained at the Guest Services booth in the Grandstand Stadium, subject to availability. 

Elevator and Escalator Locations

Elevators are located in Arthur Ashe Stadium, Louis Armstrong Stadium, Grandstand Stadium and various other locations throughout the Center. Escalators are located at the main entrance to Arthur Ashe Stadium. Please see a Guest Services representative for directions to one or refer to the US Open Site Map.

First Aid Locations

There are (6) First Aid Stations for the US Open, and they are all accessible to guests with disabilities. Please see a Guest Services representative for directions to one or refer to the US Open Site Map.

Parking

Accessible parking is available on all days of the US Open. You will be directed by law enforcement and/or parking staff to the designated parking lot as specified below:
On the following dates, guests will be directed to Mets Parking Lot G (please see the parking map on the Transportation & Directions page in the Event Guide section of this site for specific lot location):

• Tuesday, August 22, 2017
• Wednesday, August 23, 2017
• Thursday, August 24, 2017
• Friday, August 25, 2017
• Saturday, August 26, 2017
• Sunday, August 27, 2017
• Wednesday, August 30, 2017
• Thursday, August 31, 2017
• Friday, September 1, 2017
• Saturday, September 2, 2017
• Sunday, September 3, 2017

On the following dates, guests will be directed to Parking Lot 4 (please see the parking map on the Transportation & Directions page in the Event Guide section of this site for specific lot location):

• Monday, August 28, 2017
• Tuesday, August 29, 2017
• Monday, September 4, 2017
• Tuesday, September 5, 2017
• Wednesday, September 6, 2017
• Thursday, September 7, 2017
• Friday, September 8, 2017
• Saturday, September 9, 2017
• Sunday, September 10, 2017

Note: A shuttle service will be provided from these lots to the East Gate area.

All parking is available on a first-come, first-served basis. A valid accessible parking placard or license plate is required for access to these spaces.

Restrooms

Accessible restrooms are located throughout the Center. Please see a Guest Services representative for directions to one.

Other Power-Driven Mobility Devices

Guests with mobility-limiting disabilities may bring and use powered non-wheelchair mobility devices (including Segways®) when attending the US Open, subject to the rules and regulations of the Center regarding the safe operation of the devices. Because of such issues as size of device, storage and safekeeping of the device when the user is seated, a guest bringing such a device to the US Open may have his or her seating location adjusted. In no event shall it be the responsibility of the Center to store, or otherwise assure the safekeeping of such devices, when the user is seated during the event. The cost of any damage or injury arising out of a guest’s use of a power non-wheelchair mobility device is the responsibility of that guest.

Service Animals

Animals other than service animals are not permitted inside the Center. Service animals must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. Within the seating venues, service animals will be required to rest in the seating area of the individual with a disability and may not rest in or block aisles. A guest whose service animal poses a threat to the safety of other guests and employees, whose animal is not housebroken or whose animal does not remain under the guest’s control may be asked to escort the animal off the premises.

For additional inquiries or assistance, please contact Client Services at 718-760-6363.

Mass Transit

  • Subway: Guests with disabilities should take the 7 train to Mets-Willets Point Station.
  • Long Island Rail Road: Guests with disabilities should exit at Woodside/61st Street Station and transfer to the 7 train. Take the 7 train to Mets-Willets Point Station. (Please note that the LIRR stop at Mets-Willets Point Station is not accessible for guests with disabilities.)

Wheelchair Service

A wheelchair escort service is provided at the Center for guests with a mobility issue. The service is provided from either the East Gate or South Gate to any location within the Center or from any location within the Center to either the East Gate or South Gate. This service is a first-come, first-served basis and is subject to availability.

For additional inquiries or assistance, please contact US Open Command Center at 718-760-6264.