Tickets FAQ

Ticket Questions

How can I purchase individual US Open tickets?

What are the operating hours of the US Open Ticket Office?

Does Ticketmaster ship internationally? If I don't live in the U.S., how can I receive my tickets?

Does Ticketmaster have an international phone number?

How do I purchase Holiday or Final weekend tickets or how do I purchase courtside or loge seats?

How do I obtain accessible seating?

Why are my seats in the Promenade if I booked so far in advance?

How many matches are played in Arthur Ashe Stadium during a given session?

What are the different types of Day Session tickets?

Can I get into Arthur Ashe Stadium with a Grounds Admission ticket?

What are the different types of Evening Session tickets?

When does the evening session end?

Are there any Grounds Admission tickets released on the day of the event?

Are there any senior or student discounts (senior, student, or military personnel)?

Are there any military personnel discounts?

Is it safe to buy tickets on-line?

How many tickets can I buy at once?

Why are there ticket limits in place?

Do you offer any ticket plans?

How can I purchase the same seat(s) I had last year?

Do you have any group discounts or packages, and how can I find out more information?

Are there any on-site ticket upgrades?

If tickets aren't on sale yet, why are there third party websites on the internet that seem to have tickets available?

Can I purchase a ticket from a US Open subscriber?

If I purchase tickets in person at the National Tennis Center Box Office, are they any better than what I can buy through Ticketmaster?

Can I leave a ticket to be picked-up at a will call window?

What is the earliest time I can get into the gates?

I lost my ticket. Is there anything that can be done?

What is the minimum age for a child to require a ticket?

 

Questions And Answers

How can I purchase individual US Open tickets?

Individual Tickets for the 2015 US Open will be on sale June 2015 (Date TBD). Please note that pricing and sale dates are subject to change and all purchases are subject to the specific terms of the sale. Tickets will be available for purchase several different ways. They can be purchased by visiting either usopen.org or ticketmaster.com, or by calling 1-866-OPEN-TIX. They can also be purchased in person by visiting the Box Office located at the USTA Billie Jean King National Tennis Center in Flushing Meadows, NY or at any Ticketmaster outlet location.

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What are the operating hours of the US Open Ticket Office?

2015 Box office hours of operation are to be determined. 

Valid photo ID required for all credit card transactions. 

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Does Ticketmaster ship internationally? If I don't live in the U.S., how can I receive my tickets?

Fans traveling from outside the United States for the US Open who purchase their tickets from Ticketmaster have the following delivery options.

  • Mobile ticket delivery – unique mobile barcode is presented on mobile device (you may not present an electronic version of a TicketFast PDF file). Log into your Ticketmaster account, click on an event and look for the mobile icon.

  • TicketFast delivery – ticket holder must print their tickets on paper prior to visiting the USTA Billie Jean King National Tennis Center.

  • Will Call – ticket holder must present photo identification and the credit card they used to purchase the tickets. Will Call is located at the East Gate Ticket Office of the USTA Billie Jean King National Tennis Center, right next to Parking Lot B. Please click here for tournament hours.

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Does Ticketmaster have an international phone number?

Yes, it is (949) 333-4001.

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How do I purchase Holiday or Final weekend tickets or how do I purchase courtside or loge seats?

Each year, the US Open continues to grow in popularity, and demand for tickets increases. Tickets to certain sessions can sell out very soon after they go on sale. In order to obtain seats to the US Open for the most desirable sessions, you may opt to become a Full Series Subscriber. By remaining a Full Series Subscriber, you may gain the opportunity of yearly renewals to upgrade your seat. Generally, all first-year Full Series Subscribers start in the Lower Promenade Level of Arthur Ashe Stadium. Please note that upgrades are not guaranteed and subject to availability. Please click here for more information.

Hospitality packages are offered with premium seating (reserved courtside or loge, subject to availability) as well. Please click here for more information.

In addition, the USTA has partnered with the US Open Ticket Exchange by Ticketmaster, to serve as the exclusive resale partner for the US Open. US Open ticket holders now have the opportunity to resell their unused tickets in a secured fan-to-fan environment, sanctioned by the USTA. Please click here for more information and check this section often, as the listing of available tickets changes quite often. Note: Tickets in the Ticket Exchange marketplace are priced by the listing seller and may be priced above face value.

 

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How do I obtain accessible seating?

The USTA Billie Jean King National Tennis Center is wheelchair accessible, with ramps, elevators and escalators, and offers wheelchair accessible seating in two levels of Arthur Ashe Stadium and one level of Louis Armstrong Stadium. All seating is subject to availability. If you need assistance of any kind, please contact US Open Ticket Office Client Services at 718-760-6363.

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Why are my seats in the Promenade if I booked so far in advance?

All seating is sold on a best-available basis. Full Series Subscriptions make up for the vast majority of the lower-level seats in Ashe Stadium. All new Full Series accounts start with tickets in the Lower Promenade. For more information on becoming a Full Series Subscriber, please click here

 

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How many matches are played in Arthur Ashe Stadium during a given session?

The schedule for each day's matches is posted on usopen.org the night before they occur. Traditionally during the Day Session, there are three matches played in Arthur Ashe Stadium. During the evening, there are typically two matches played in Arthur Ashe Stadium. This is subject to both weather and schedule changes. Ultimately, the number of matches is determined by the Referee's Office and is subject to change at any time.

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What are the different types of Day Session tickets?

There are three different types of Day Session tickets.

  • Arthur Ashe Stadium - (Reserved Seating) - Provides an assigned seat in the main stadium along with first-come, first-served access to Louis Armstrong Stadium, the Grandstand, Court 17 and all of the field courts.

  • Louis Armstrong Stadium (Reserved Seating) - Provides an assigned seat in the Loge level of Louis Armstrong Stadium, along with first-come, first-served access to the Grandstand, Court 17 and all of the field courts. Louis Armstrong tickets are only sold for the first nine days of the tournament.

  • Grounds Admission (General Admission) - Provides first-come, first-served access to Louis Armstrong Stadium, the Grandstand, Court 17 and all of the field courts. Grounds Admission tickets are only sold for the first eight days of the tournament.

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Can I get into Arthur Ashe Stadium with a Grounds Admission ticket?

No, the only ticket that permits access into Arthur Ashe Stadium is an Arthur Ashe Stadium reserved ticket.

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What are the different types of Evening Session tickets?

There is only one type of Evening Session ticket.

  • Arthur Ashe Stadium (Reserved Seating) - Provides an assigned seat in the main stadium for any matches scheduled to take place in Arthur Ashe Stadium on a given evening.

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When does the evening session end?

Tennis is unique from most other sports and entertainment events in that the length of a match can vary greatly depending on play. The night session ends officially after the evening matches conclude (traditionally around 10 or 11 p.m.).

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Are there any Grounds Admission tickets released on the day of the event?

Each day that Grounds Admission tickets are sold, there typically will be a LIMITED number of Grounds Admission tickets held over to be sold on the day of the event. The number does vary, depending on the number of tickets sold in advance, and is subject to availability. 

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Are there any senior or student discounts (senior, student, or military personnel)?

There are currently no senior citizen, or student, or military personnel discounts available.

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Are there any military personnel discounts?

There are no military personnel discounts available.

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Is it safe to buy tickets on-line?

Ticketmaster is the only authorized seller for US Open tickets on-line. The USTA has partnered with the US Open Ticket Exchange by Ticketmaster, to serve as the exclusive resale partner for the US Open. US Open patrons now have the opportunity to resell their unused tickets in a secured fan-to-fan environment, sanctioned by the USTA. There are many websites that may look very legitimate, but they are not affiliated in any way with the USTA.

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How many tickets can I buy at once?

For individual sessions, customers may purchase up to the following at the USTA Billie Jean King National Tennis Center Box Office or through Ticketmaster:

  • Eight (8) Arthur Ashe Stadium tickets for any individual day session

  • Sixteen (16) Arthur Ashe Stadium day session tickets in total

  • Eight (8) Arthur Ashe Stadium tickets for any individual evening session

  • Sixteen (16) Arthur Ashe Stadium evening session tickets in total

  • Eight (8) Louis Armstrong Stadium tickets per session

  • Sixteen (16) Louis Armstrong Stadium tickets in total

  • Eight (8) Grounds Admission tickets per session

  • Sixteen (16) Grounds Admission tickets in total

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Why are there ticket limits in place?

Ticket sales limits are in place to ensure that all of our customers can receive equal access to US Open tickets.

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Do you offer any ticket plans?

Yes, we offer US Open Full Series Subscriptions and Mini Plans that include benefits only available to subscribers. A Full Series Subscription includes tickets to the full two weeks of the US Open. Mini Plans are combinations of various sessions for the US Open. Each plan is different in that they each cover a different number of day and/or evening sessions. You will be automatically invoiced for the same seat(s) the following year and opt to keep the same seat(s) for the duration of your plan or even request an opportunity to upgrade/relocate your seat(s). In addition, as a subscriber, you will have the ability to manage your tickets online and post tickets for sale for sessions that you are unable to attend. Please click here for more information.

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How can I purchase the same seat(s) I had last year?

Unfortunately, there is no guaranteed method of buying the same seat(s) from year to year on an individual ticket basis. You may consider purchasing a Full Series Subscription or a Mini Plan ticket package. You will be automatically invoiced for the same seat(s) the following year and opt to keep the same seat(s) for the duration of your plan or even request an opportunity to upgrade/relocate your seat(s). In addition, as a subscriber, you will have the ability to manage your tickets online and post tickets for sale for sessions that you are unable to attend. For more information on becoming a  ticket plan holder, please click here.

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Do you have any group discounts or packages, and how can I find out more information?

A group is 25 or more tickets for a single session during the US Open. Please click here, or call the US Open Ticket Office Client Services number at 718-760-6363 and ask for Group Sales.

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Are there any on-site ticket upgrades?

Ticket holders may upgrade their tickets at the Ticket Upgrade Windows for an additional cost. All available seats are released to the Upgrade Windows the day of the session. Located inside the East Gate adjacent to the USTA Billie Jean King National Tennis Center Box Office, the Upgrade Windows are generally open from 10 a.m.- 8 p.m. daily. Upgrades are subject to availability. Hours of operation may vary over finals weekend and are subject to change.

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If tickets aren't on sale yet, why are there third party websites on the internet that seem to have tickets available?

There are many websites across the Internet that advertise US Open tickets that are not affiliated with the US Open in any way. The USTA highly advises against purchasing tickets through these unauthorized sites. The US Open Ticket Exchange by Ticketmaster is our official ticket resale partner and Steve Furgal's International Tennis Tours is the official travel partner of the USTA and US Open.

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Can I purchase a ticket from a US Open subscriber?

Yes, you can. The USTA has partnered with the US Open Ticket Exchange by Ticketmaster, to serve as the exclusive resale partner for the US Open. US Open subscribers as well as individual ticket holders have the opportunity to resell their unused tickets in a secured fan-to-fan environment, sanctioned by the USTA. Please click here for more information and check this section often, as the listing of available tickets changes quite often. Note: Tickets in the Ticket Exchange marketplace are priced by the listing seller and may be priced above face value

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If I purchase tickets in person at the National Tennis Center Box Office, are they any better than what I can buy through Ticketmaster?

No, they are exactly the same as the tickets that can be purchased through Ticketmaster. Ticketmaster and the US Open Box Office both offer ticket inventory from the same networked computer system; at the time of your inquiry the same exact seating is available on days that the USTA Billie Jean King National Tennis Center's Box Office is open for business. Please click here for Box Office hours. All tickets are subject to availability.

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Can I leave a ticket to be picked-up at a will call window?

Due to overwhelming volume, the East Gate Will Call window does not accommodate public will call (including box holders, series and all ticket plan holders) or individual ticket purchasers. Will call drop off tickets will ONLY be accepted from USTA credentialed staff, such as:

  • All members of the USTA committees

  • Sponsors and corporate hospitality clients

  • Members of the media, umpires and staff

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What is the earliest time I can get into the gates?

Generally the gate entry time is one hour prior to the start of the session. Typically, the earliest you can enter the grounds with a day session ticket is at 9:30 a.m. Day session ticket holders must enter the grounds before 6:00 p.m. The earliest you can enter the grounds with an evening session ticket is 6:00 p.m. Please note that finals weekend times may differ and all sessions and gate entry times are subject to change. Please refer to the US Open schedule on usopen.org for up to date match times.

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I lost my ticket. Is there anything that can be done?

Individual ticket holders should contact the party they purchased their ticket(s) from for further instruction. Tickets purchased at the Box Office or through Ticketmaster outlets will NOT be replaced under any circumstance. Subject to availability, the Box Office will make their best effort to accommodate with the purchase of new tickets.

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What is the minimum age for a child to require a ticket?

Children 24 months and older require a full-price ticket.

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Questions And Answers

Are there any shady sections of Arthur Ashe Stadium?

At certain times during the Day Session, the sun will cast its shadow over the south, southwest and western sides of Ashe Stadium.

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How many total courts are there on the grounds of the USTA Billie Jean King National Tennis Center?

There are a total of 22 courts on the grounds of the USTA Billie Jean National Tennis Center. Four "show courts" (Arthur Ashe, Louis Armstrong, Grandstand and Court 17), 13 field courts and 5 practice courts.

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Where is the chair umpire located?

Even with the net line on the west side of the court.

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Questions And Answers

Are there any hotels close by?

There are many nearby hotels, some of which offer a shuttle bus service to the USTA Billie Jean King National Tennis Center during the US Open. Please check with the hotel to make sure that they offer this service or that they offer access to an alternative means of transportation. Both the Long Island Rail Road and the #7 MTA Subway train stop at Flushing Meadows, so staying in either Manhattan or Long Island are also possibilities. Below is a short list of nearby hotels:

  • The Crowne Plaza @ LaGuardia - East Elmhurst, NY

  • The LaGuardia Marriot - East Elmhurst, NY

  • The Garden Hotel - East Elmhurst, NY

  • JFK Airport Hilton - Jamaica, NY

  • Sheraton LaGuardia - Flushing, NY

Please note that we are not affiliated with any of these hotels and the information is listed strictly as a courtesy. It is always best to check with the hotel in advance of booking your dates.

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Where is the best place to park? Do you sell on-site parking?

Public parking is directed to the Citi Field main parking lots EXCEPT for the dates that the New York Mets are playing at home. Parking on these dates will be directed to lots within Flushing Meadows-Corona Park.

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I'm looking to find a storage area for my belongings when I attend the US Open - where on site can I lock up my bags?

There are two storage locations adjacent to the National Tennis Center. Lockers are locked on the boardwalk outside of the East Gate and a baggage check is located outside of the South Gate of the USTA Billie Jean King National Tennis Center. Both locations are available to all ticketholders for a small fee.

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Are there any new security measurements in place this year?

The Security regulations can vary from year to year. To obtain the latest information, visit usopen.org and click on the "Event Guide" Section.

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Questions And Answers

I want to see my favorite player - When is he or she playing?

The US Open Championships is an elimination tennis tournament. Due to this fact, the draw for each day will not be announced until the night before each match. It is not possible to purchase tickets in advance for a specific player. Tickets are sold on a session-by-session basis.

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When do the draws or seedings come out for this year's tournament?

The seeds traditionally are announced approximately a week before the start of the tournament and will be listed on usopen.org. The draws will be listed on usopen.org approximately the evening before they are scheduled to be played.

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Is there a way to see any of the qualifying rounds of the US Open?

The US Open Qualifying Tournament is held starting the last Tuesday (Aug. 25, 2015) before the start of the US Open, ending on Friday (Aug. 28, 2015) of the same week. Gates open at 10 a.m. and are free and open to the public. No ticket is required.

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